Rehoboth LLC – Frequently Asked Questions (FAQ)

About Rehoboth LLC

Q: What is Rehoboth LLC?
Rehoboth LLC is a U.S.-based e-commerce brand dedicated to making high-quality electronics and household gadgets affordable and accessible to everyone. We provide a curated collection of innovative products designed to make daily life easier, more efficient, and more enjoyable—without the premium markup.

Q: Where is Rehoboth LLC located?
Our headquarters are in the United States, and we work with trusted global suppliers and logistics partners to bring you top-performing products directly to your doorstep.

Ordering & Payment

Q: What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are encrypted and secure.

Q: Can I change or cancel my order after placing it?
Yes, but only if the order has not yet been processed or shipped. Please contact us within 12 hours of placing your order at [Your Support Email] with your order number. Once an order is shipped, changes or cancellations cannot be made.

Q: Do you offer bulk or wholesale pricing?
Yes. For wholesale inquiries or bulk purchases, please contact our support team at [Your Email] for special pricing and arrangements.

Shipping & Delivery

Q: Where do you ship?
We currently ship to all 50 U.S. states, U.S. territories, and select international destinations. Shipping availability and fees may vary depending on your location.

Q: How long does shipping take?

  • U.S. Orders: 5–10 business days on average.

  • International Orders: 10–20 business days depending on location.

Tracking numbers are provided for every order once shipped.

Q: Do you offer expedited shipping?
Yes. Expedited shipping is available at checkout for an additional fee.

Q: Will I be charged customs duties or taxes for international orders?
International customers may be responsible for local import duties, taxes, or customs fees. These are not included in our product prices or shipping fees.

Returns, Refunds & Exchanges

Q: What is your return policy?
We offer a 7-day return window on eligible items. Products must be unused, in original packaging, and accompanied by proof of purchase. For hygiene and safety reasons, certain personal-use items may be non-returnable (these will be clearly stated on the product page).

Q: How do I request a return?
Contact us at [rehoboths.llc@gmail.com] with your order number, item details, and reason for return. Once approved, we’ll provide instructions and a return shipping label if applicable.

Q: Do I have to pay for return shipping?
Customers are responsible for return shipping unless the product is defective, damaged, or incorrect.

Q: When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item. Funds will be credited back to your original payment method.

Q: Can I exchange an item instead of returning it?
Yes, exchanges are available if the desired replacement item is in stock.

Product Information & Warranty

Q: Are your products covered by a warranty?
Yes. Many of our products come with a standard 6-month limited warranty against manufacturing defects. Some items may carry extended warranties (details are listed on product pages).

Q: Do you test your products before shipping?
All products are carefully inspected by our suppliers and logistics team before shipment. We also rely on trusted manufacturing partners who meet strict quality standards.

Q: What if my product arrives defective or damaged?
If you receive a defective or damaged item, contact us within 7 days of delivery. We’ll arrange a replacement or full refund at no cost to you.

Customer Support

Q: How can I contact Rehoboth LLC?
You can reach us via:

  • Email: [rehoboths.llc@gmail.com]

  • Phone : [+18593995675]

  • Live Chat: Available during business hours on our website

We aim to respond within 24 hours on business days.

Q: What are your customer support hours?
Our support team is available Monday to Friday, 9 AM – 6 PM EST. Messages received outside these hours will be addressed the next business day.

Privacy & Security

Q: Is shopping on Rehoboth LLC safe?
Yes. We use SSL encryption, PCI-compliant payment processors, and strict privacy practices to keep your information secure.

Q: Will my personal information be shared?
No. We never sell or share customer information with third parties. Please review our Privacy Policy for full details.

General

Q: Do you have a loyalty or rewards program?
We’re currently working on a rewards program for our customers—stay tuned for updates!

Q: Do you offer discounts or promotions?
Yes, we frequently run seasonal promotions, bundle deals, and exclusive discounts for our email subscribers. Sign up for our newsletter to be the first to know.

Q: Can I suggest a product for your store?
Absolutely! We love hearing from our customers. Send us your suggestions at [Your Email].